We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bysienna.co.za 

Please note that returns will need to be sent, at your own costs.

You can always contact us for any return question at info@bysienna.co.za 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bysienna.co.za

All orders are processed within 1 to 2 working days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Your order will be received within 3-6 working days. 

We do offer free delivery on all orders over R1500. 

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping:

We offer international shipping on request. Do please get in touch before ordering by sending an email to info@bysienna.co.za